Customers Frequently Asked Questions
Guests
We need a minimum of 24 hours to schedule an event but it would be great if you could give us at least 48 hours to schedule a virtual order. We believe in making an event memorable for you and for your guests. All guests will be notified about the scheduled delivery in advance.
We can help you create an event for a minimum of 5 and there is no cap on the maximum guest’s in an event. feel free to contact our customer support team if you want to organize an event for more than 1000 guests.
Yes, we can but it depends on the number of guests per slot in a group, the choice of items available, and comes with additional operational cost. Please connect to the customer support team to get the quotation.
Yes, you can, but only if the scheduled event’s delivery schedule is 24 hours away and the desired schedule is at least 24 hours away from the current schedule. Please connect to the customer support team to reschedule your virtual event.
For a group of fewer than 100 individuals, we accept an order 24 hours in advance, but if you want to schedule a party for a group of more than 100 individuals we request you give us at least 48 hours to make sure that everything is well planned and orders are delivered on time.
Yes, you can, for food and drink only if your event is still 24 hours away from the additional request time. And, for experience, your request will only be entertained 48 hours and advance.
You can cancel your order 24 hours before the scheduled delivery time for the order and get a 100% refund on your deposit. In case you choose to cancel in less than 24 hours, no refund will be given.
If you are present at the order delivery location and do not receive your order for more than 30 minutes after the scheduled delivery time, please connect with the customer support team and register a complaint. Our team will act on your complaint and will do the needful. For any complaint registered after 24 hours of the scheduled delivery time, we will not be able to help you or compensate in any form.
Yes, in case of any missing order please write to our customer support team and we will compensate for the same. You need to connect with our customer support team within the first 3 hours of order delivery, we will not be able to process any compensation if you register a complaint post 3 hours of scheduled delivery.
Do not worry, just connect with our customer support team and we will guide you through. It can also be a clerical mistake, we just need to assure that it was from the right planner and the package is yours.
If the order is not the same as your planner menu then immediately connect with our customer support team and we will arrange the replacement at the earliest. Please raise your complaint within 3 hours of the delivery, in case of any delay we will not be able to provide any replacement or refund.
Hosts
Delivery of the order depends on the items you selected. Currently, we deliver only in the US and Canada. We will be taking global orders soon.
Currently, we deliver pizza only in the US and Canada. We will be taking global orders soon.
Currently, we deliver drinks in all locations where alcohol delivery is allowed in the US and Canada. We will be taking global orders soon.
Currently, we deliver lunch only in the US and Canada. We will be taking global orders soon.
We have a widespread presence in the US and Canada and are delivering in almost every location but in case any of your guests are staying in non-deliverable locations, we will inform you and the guest in advance. If you wish, we can send a virtual gift card to your guest redeemable at any pizza center.
This does not happen so easily, but if it does happen we can understand how frustrating it can get. Under such circumstances, we request you and your guest to inform us within 3 hours of the scheduled event time and we will make the required check. And, will process the refund if need be.
We will be sending you all the needed information well in advance, we have a team who takes care of planning, scheduling, and hosting fun-filled experiences for all of our virtual events.
Yes, we will introduce an experienced host to you and you can have answers to all of your queries.
We share the proposed experience list with you, well in advance, and upon your confirmation only we deliver the experience, but we understand at times things do not turn up the way we plan. Please feel free to share the feedback and our team will get back to you with the scope of improvements.
In case you are able to deliver a pizza to your present address, then yes we will be able to. We are most likely able to deliver an order to your doorstep. Click here to check the available delivery locations.
Yes, you can but only if you place a request before 24 hours of the scheduled event time, and for this please connect with our customer support team.
We need the guest’s name, delivery address, and contact details to confirm the availability at the desired time. Stay assured your personal details will not be shared with any third party.